2018-09-01 Smart Seven Stars (V)
Class One: First Class Software
2018-09-01 Smart Seven Stars (V)
SHMS - Smart Hotel Management System. Smart HouseKeeping 4.0
In all the Hotels, it is very important, proper planning for room cleaning by the housekeeping department plays a key role to ensure an efficient operation…this is more relevant when the property has a significant number of rooms in inventory. According to the director of operations at various hotels, the planning process for the scheduling of daily room cleaning can take up to 2 hours. This has taken us to further in-depth analysis in order to define efficient solutions, as presented in “class One”.
The resulting analysis assisted us in creating an algorithm that provides us with optimized parameters for the daily process of room cleaning
The parameters that we have taken into consideration are:
- Type of room, size, available equipment, specific characteristics such as balconies, leaving room areas, etc.
- Number of guests in room
- If cleaning service includes changing bed linens
- Cleaning of specific equipment such as windows, mini refrigerators, kitchen efficiencies, etc.
The resulting data provides us with a more accurate timetable for the turn over of hotel rooms from the moment the guests checks out.
The seven Stars program will provide the housekeeper manager with an automatic daily schedule, distributing the work load on an even basis. The housekeeper has the option to review and adjust this information as required. It is important to highlight that the automatic scheduling report reflects the optimized parameters in terms of number of units, required time per unit, availability of staff for each specific day, etc.
The housekeeping staff, with the support of Housekeeping 4.0 program and their tablets, will be able to identify and assign priority to the rooms with scheduled departures first. This will provide the front desk team with fresh inventory for the day’s arrivals, optimizing the check in process and guest experience.
Once proceeded to the different assignments, each "kelly" will access with their tablets to the rooms to be cleaned, taking first of all those rooms that being outgoing, the check-out has already been done (each time a check is made). out, it will be updated instantly on the tablet corresponding to your cleaner
Real example Minute (times are expressed in minutes)
| Studio 2 pax | 15 | 1 Bedroom Apartment 2 pax | 15 | Prime Sea View 3 pax | 18 | ||
| Studio 2 pax + Sheets towels | 18 | 1 Bedroom Apartment 2 pax + Sheets towels | 18 | Prime Sea View 3 pax + Sheets towels | 21 | ||
| Studio 4 pax | 18 | 1 Bedroom Apartment 4 pax | 18 | Prime Sea View 5 pax | 21 | ||
| Studio 4 pax + Sheets towels | 24 | 1 Bedroom Apartment 4 pax + Sheets towels | 24 | Prime Sea Viewo 5 pax + Sheets towels | 27 | ||
| Studio 2 pax + Check-Out | 45 | 1 Bedroom Apartment 2 pax + Check-Out | 48 | Prime Sea View 3 pax + Check-Out | 49,25 | ||
| Studio 4 pax + Check-Out | 58 | 1 Bedroom Apartment 4 pax + Check-Out | 62 | Prime Sea View 5 pax + Check-Out | 60,75 | ||
| Prime Sea View 5 pax + Window cleaning | 80 |
HouseKeeping - Daily Productivity Analysis
Some screens of this use case.
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The Cleaners with their Tablets will proceed to perform their work, the first rooms proposed by Smart HouseKeeping 4.0, are those that have been released on the day and have already done their Check-out
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E-Mail: comercial at classone dot es
2018-07-31 Smart Seven Stars (IV)
Class One: First Class Software
2018-07-31 Smart Seven Stars (IV)
Best Number One Interactive & Comparative Scorecard.
What kind of decisions do we need to take at our Hotel?
The current situation is constantly changing, and a hotel must know, immediately, what actions should be taken at every moment. And, for doing this, it is a must to have the necessary information available, immediately and easy to understand.
Class One is proud to present, in a single Dashboard, 22 KPIs that collate all of the necessary information to be considered for decision making.
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The screen is an actual KPI example |
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OCC the percentage of available rooms or beds being sold for a certain period of time., ADR, Average Daily Rate, RevPAR, Revenue Per Available Room, RevPar is a very classic KPI and regarded as one of the most important financial calculations for any hotel to see how much revenue they have made within a certain period of time. ARR Total Revenue Per Available Room preview of the total revenue from all departments which the room can generate. While RevPar only takes account of the revenue generated by the rooms, Yield factor that refers to the Rate Rack Rate, NetADR. Net ADR (except that it factors in the net revenues), NetRevPAR Net Revenue Per Available Room metric is similar to RevPAR, except that it factors in the net revenues (meaning that it accounts for distribution costs, transaction fees and travel agency commissions), NetARR, Occupied rooms, Guests, Children, Cribs, Guest Bed & Breakfast, Guest Half Board, Guest Full Board, Guest All Include, Guest = Guest Bed & Breakfast + Guest Half Board + Guest Full Board + Guest All Include + Guest Only Room, RevPOR. Revenue Per Occupied Room Total Revenue / Total Rooms Occupied, RevPOR, unlike RevPAR, considers revenue per occupied room which gives you a better understanding of how much profit you make from the guests who actually stay at your property. TRevPAG - RevPAC. Revenue Per Available Customer Total revenue generated by a single customer. It is calculated by dividing the segment total revenue and∕or the ASA by the number of customer, Total Revenue, Revenue Room Sales, Revenue F&B, Revenue Others |
Example: The figures we have got for yesterday can be compared against the same day last year (or, if yesterday was a Tuesday, against the same week’s Tuesday, last year), last week can be compared against the same week last year (or two different periods of time such as Easter, even if they haven’t happened at the very same moment), last month can be compared against the same month last year, etc. A date in the future can also be compared against its equivalent for another year, week, 10 days period, month... These values can always be set by the user and, therefore, dates can be in the past, present or future (Forecast Reservation)
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E-Mail: comercial at classone dot es
2018-07-27 Triggers effectiveness
Real proof of the effectiveness of the Class One F&B systems
A real client (Chief Operating Officer) told me that today, after 23.00 pm, he received a message sent by Class One StarPOS in his smartphone telling him that in one of their establishment there was a ticket with an amount higher than 500£. His reaction was calling the establishment to check if there was a mistake, and they told him:
"The ticket is correct, a VIP player of the spanish national team and Real Madrid is in the pub with his family".
His next action was going to the pub to take some photos with him and publish them in social networks, apart from the appropriate courtesy with him.
Class One triggers management are important and they work. Computers should be more and more intelligent and they must allow us to have situations like the described above that would be impossible if we did not have these tools.
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Group Class One
Rafael Alberti 6 Bajo
15172 -Perillo (Spain)
+34 981613709
E-Mail: comercial at classone dot es |
2018-07-11 Smart Seven Stars (III)
Class One: First Class Software
2018-07-11 Smart Seven Stars (III)
A new concept of Hotel Management (SHMS - Smart Hotel Management System)
Smart Seven Stars is learning languages, currently available in English, German, French, Portuguese and Spanish,
- HouseKeeping (cleaning times, service schedule and waitresses, check using Tablets, ...), Forgotten
- Audits of the entire system (Reservations, Billing, Production, Computing, ...)
- Check comisiones OTA's --> NetRevPAR
- All types of Billing and Collections (TTOO, Agencies, Companies, Walking, Advance, Pro-forms, ...), emails, pdf files, ...
- Meals/Diners Forecast, Diners check (theoretical, real), ...
The learning curve is practically non-existent
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Multidevice cleaning control with instant information of the rooms that are checking out. Inmediate issue reporting to the Governing Department and to the Hotel Issues Book. Rooms assignment to the different maids Instant search of the maid Control of cleaning duration |
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In Class One we will always be Control maniacs, yes, without COST (they are totally automatic when performing the functions that must be auditable)
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Check comisiones OTA's --> NetRevPAR |
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All types of Billing and Collections (TTOO, Agencies, Companies, Walking, Advance, Pro-forms, ...), emails, pdf files, ... |
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Access to invoices filed in folders (YYYYMM) in pdf |
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Meals/Diners Forecast, Diners check (theoretical, real), ... |
E-Mail: comercial at classone dot es
2018-06-30 Smart Seven Stars (II)
Class One: First Class Software
2018-06-30 Smart Seven Stars (II)
A new concept of Hotel Management (SHMS - Smart Hotel Management System)
Smart Seven Stars is learning languages, currently available in English, German, French, Portuguese and Spanish,
- Booking and Planning. Different Booking (+15), Booking of cribs, Booking of Parking, ...
- Fast access to Reservations
- Advances and Deposits
- Open Bills Format.
- Operational Mechanics Web (Favorites, History of use by user)
- GDPR exhaustive compliance.
We would like to indicate the ease of use of the product, which implies the learning curve is practically non-existent
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Booking and Planning
Different Booking (+15), Booking of cribs, Booking of Parking, ...
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Fast access to Reservations Search reservations by guest name and go advance/back by the same criteria |
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Difference between Deposits and Advances |
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Custom bills format.
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Common web browing features (Favorites, History of use by user, etc.) |
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GDPR exhaustive compliance.
Grained authorization for showing complete guest personal information in all the reports that include this information Total control of the GDPR, so that according to the different "roles" you can not even see who is the guest who occupies a room (only the first 5 characters) |
E-Mail: comercial at classone dot es